Shipping Information

Shipping Cost

New Zealand orders:

Flat shipping rate $5.00

Free Shipping in New Zealand for orders over $30

Australian orders:

Flat standard shipping rate $10.00

Track and trace courier price - $15.00

Free shipping in Australia for orders over $50

International orders:

Flat standard shipping rate $28.00

Track and trace courier price - $50.00

Free International shipping for orders over $70

Delivery Time

All orders are processed and sent from New Zealand. Below is an indication of delivery times:

New Zealand: 2 - 3 working days. Orders are sent with Fast Way Couriers.
Australia: 6 - 10 working days. Orders are sent with NZ Post.
Rest of world: 8 - 12 working days. Orders are sent with NZ Post

Please note that all delivery times are estimated and Simply Clean is not responsible for any delays caused by New Zealand Post or Fast Way Couriers, especially during high-volume seasons. Please note that all delivery times are estimated. Simply Clean does not guarantee delivery dates. International orders are subject to customs rules and regulations.

Payment information - currency

All prices stated on the website include GST; prices do not include shipping, which is charged according to delivery location.

Refund Policy

You can return any Simply Clean products purchased on-line provided they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. You can get either a full refund of the purchase price, or exchange for any reason within 10-working days of purchase.

Sale items cannot be returned. Postage and packaging will not be refunded unless Simply Clean accept that the product is faulty. We do not take responsibility for products damaged due to failure to follow our directions for use, care and caution.

Simply Clean is also not responsible for returns lost by Fast Way Couriers or New Zealand Post.

Please contact us via email on victoria@simplyclean.co.nz or phone our New Zealand help team on (+64) 9 263 5795.